Terms and Conditions
This is an agreement (“Agreement”) between ChintaMoney Private Limited ("ChintaMoney", "We", "Us" and "Our"), a company incorporated under the Companies Act, 2013 and having its Registered Office at #1627, 6th main, E block, 2nd stage, Rajajinagar, Bangalore- 560010, KA, India, and You ("You" or "User" or “Your” or “Yourself”), a customer or buyer or consumer or merchant or seller or biller, or any other person who accesses or uses Our Services or Platforms.
ChintaMoney owns and operates the website https://chinta.money/, ChintaMoney mobile application and other ChintaMoney ’s services (collectively, Our "Services" or “Platforms”).
Please carefully read the terms and conditions set forth below. By accessing or using Our Services or Platforms, You are agreeing to these Terms and Conditions, concluding a legally binding contract with Us. You may not access or use Our Services if You don’t agree to any provision of this Agreement.
ChintaMoney is a payment application that facilitates payments through Unified Payment Interface (UPI), a payment service platform developed by National Payments Corporation of India (NPCI), an umbrella organization incorporated in 2008 and acting as the settlement/clearing house/regulatory agency for UPI services. To facilitate UPI services, ChintaMoney has partnered with Kotak Mahindra Bank Limited, a banking company incorporated under the Companies Act, 1956.
ChintaMoney is a money management application that enables its users to record expenses and make UPI payments and avail exclusive benefits from brands and merchants partnered with ChintaMoney
What is NPCI?
NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system.
What is PSP bank?
PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.
What is TPAPs?
Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.
What is Customer’s Bank?
The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.
Who is End User Customer?
The end-user customer is the individual who uses UPI payment facility to send and receive payments.
We hereby confirm that:
We Rising Tiger Softwares Pvt Ltd (ChintaMoney) are a TPAP authorized by NPCI to facilitate payments through PSP Bank(s) namely Kotak Mahindra Bank. We are a service provider and we participate in UPI through the PSP Bank.
We are bound by the tripartite agreement entered with the sponsor PSP Bank Kotak Mahindra Bank and NPCI. We are responsible for facilitating grievances / complaints resolution of the customers on-boarded on our UPI application.
We shall be the first point of contact for all UPI related grievances/complaints for customers on-boarded by us. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where you maintain the account) and NPCI in the same order. After exercising these options you can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
Roles & Responsibilities of NPCI
NPCI owns and operates the Unified Payments Interface (UPI) platform
NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement
NPCI approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI
NPCI provides a safe, secure and efficient UPI system and network
NPCI provides online transaction routing, processing and settlement services to members participating in UPI
NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI
NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.
Roles & responsibilities of PSP Bank
PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP which in turn enables the end-user customers / merchants to make and accept UPI payments
PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app
PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers
PSP Bank has to ensure that TPAP and its systems are adequately secure to function on UPI platform
PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security
PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India
PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer
Roles & responsibilities of TPAP
TPAP is a service provider and participates in UPI through PSP Bank
TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI
TPAP is responsible to ensure that its systems are adequately secure to function on the UPI platform
TPAP is responsible to comply with all applicable laws, rules, regulations and guidelines etc. prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard
TPAP has to store all the payments data including UPI Transaction Data collected by TPAP for the purpose of facilitating UPI transactions, only in India
TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP, as and when required by RBI and NPCI
TPAP shall facilitate the end-user customer with an option to raise grievance through the TPAP’s grievance redressal facility made available through TPAP’s UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.
ispute Redressal Mechanism
Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself
You agree and understand that ChintaMoney is a facilitator of the payments transactions and ChintaMoney is not a party to these payment transactions. In case You purchase a product or a service from a merchant by making the payment through ChintaMoney, We are under no obligation to monitor the merchant's service or product purchased by You; the merchant alone will be responsible for all obligations under the contract including without limitation, quality, quantity, date of expiry, warranties or guarantees. Any dispute with or complaint against any merchant must be directly resolved with the merchant. It is clarified that We shall not be responsible or liable for any deficiency in products or services purchased from merchants using ChintaMoney .
UPI services are currently available to Users with an active mobile number and having a bank account with any bank which is a member of NPCI’s UPI platform.
In order to use the full spectrum of Our Services, You need to download ChintaMoney app from Google Play Store and register with Us. During the registration process or anytime thereafter, You may be asked to provide information such as Your name, mobile number, date of birth, and other registration information.
You represent, declare and warrant that all the information provided by You to Us is current, accurate, and complete, and that You will maintain the accuracy and completeness of the information on a prompt, timely basis. We may suspend Your account if it‘s found to contain incorrect or fraudulent information.
Setting up UPI services
To register You for UPI, ChintaMoney app will ask You to send a SMS from the SIM having the number linked to Your bank account. This is done to securely verify Your number and register Your mobile device for ensuring better security. In future if You log into Your ChintaMoney account from a new device, You will be asked to send an SMS from the new device to register the new device. You will not be able to access Your ChintaMoney account or carry out UPI transactions using Your previous device until You re-login and re-register that device.
After registering your device for the first time, You need to create a UPI ID (Virtual Payment Address), and select Your bank from the list of UPI enabled banks presented by ChintaMoney app. Your bank accounts will be fetched and You will see the last few digits of Your bank account number(s) registered with Your mobile number. Then, You can set, reset or change Your UPI PIN (MPIN), using the debit card details associated with that bank account.
Once You have registered for UPI services, You can send payments directly from Your bank account or receive payments directly into Your bank account using UPI through ChintaMoney .
Please note that Your mobile number should be registered with Your bank. If Your mobile number is not registered, then Your bank account will not be fetched and You will not be able to avail the UPI services. Please first register Your mobile number with the Bank.
Since Your mobile number is treated as the primary identifier, Your mobile number needs to be updated with the bank in case of any changes. If You change the mobile number registered with Your ChintaMoney account, You will have to re-register Your new mobile number with ChintaMoney . To re-activate UPI services, You first need to register Your new mobile number with Your bank and then link Your bank account all over again with ChintaMoney .
UPI TRANSACTIONS AND OBLIGATIONS
ChintaMoney can be used for sending payments to a person or any third party, and receiving payments from a person or any third party. You need to authorize every UPI payment transaction by entering Your UPI PIN. The UPI PIN is issued and verified by Your bank and it is neither stored nor accessed by ChintaMoney .
You agree that Your active UPI ID will be used and will act as Your identity for all payment transactions. And when You receive payment from a person or any third party, the amount will be credited to Your bank account which is marked as "Default" by You in the ChintaMoney application.
You can view the Transaction History of the payments carried out through ChintaMoney in the ChintaMoney App. You are responsible for reviewing Your transaction activities to determine if there are any errors or unauthorized transactions, and for alerting Us of any such event.
Each transaction is subject to minimum and maximum transaction limits that may be set by Your bank and NPCI.
FRAUDULENT OR SUSPICIOUS TRANSACTIONS
We may temporarily or permanently suspend Your ChintaMoney account if there is any suspicious or unusual activity being carried out through Your ChintaMoney account. We, Your bank or any payment processor involved, may reject Your transaction or settlement of Your payments for various reasons, including but not limited to suspicion of fraudulent or illegal transaction, selling of prohibited items and use of compromised or blacklisted bank accounts.
You agree that ChintaMoney , a bank or any payment processor involved, reserves the right to automatically block any communication or transaction including any payment request initiated by You, that We deem to be spam, suspicious or fraudulent.
You shall be solely responsible for maintaining the confidentiality of Your ChintaMoney account’s password, Your UPI PINs and OTPs. ChintaMoney’s representatives or affiliates will never ask You for any such information. It’s Your responsibility not to share any such credentials with anyone including anyone claiming to be from ChintaMoney .
You shall be solely responsible for all transactions and activities that occur under Your username and password. You agree not to disrupt, modify or interfere with the functioning of Our Platforms or Services in any way and You agree not to impede or interfere with others' use of Our Services. You shall use Our Services in good faith and in compliance with all applicable laws and regulations.
To use ChintaMoney , You will need a mobile device, an active internet that meets certain system and compatibility requirements, which may change from time to time. You agree that You are responsible for such requirements. ChintaMoney will not be responsible for any lapse of security due to Your internet or mobile device providers.
You agree that ChintaMoney shall not be liable for any loss or damage arising from Your failure to comply with this section.
ChintaMoney doesn’t charge its Users for account creation, usage and access of Our Services. ChintaMoney reserves the right to change its fee policy from time to time. In particular, ChintaMoney , may at its sole discretion, introduce new Services or modify some or all of the existing Services. In such an event, ChintaMoney reserves the right to introduce fees for the new Services offered or amend or introduce fees for existing Services, as the case may be. Any changes to the fee policy shall be posted on Our Platforms and such changes shall automatically become effective immediately after they are posted. Unless otherwise stated, all fees shall be quoted in Indian Rupees.
Your bank may charge a nominal fee in connection with UPI money transfers. Please check with Your bank for any such charges.
CONSENT TO ELECTRONIC COMMUNICATIONS
By registering with Us, You permit Us to send electronic communications, notices, advertisements and other information through emails, SMS or other electronic means. Electronic communications shall be deemed to have been received by You when We send the electronic communication to Your email address or mobile number registered with Us, or when We post the electronic communication on Our Platforms. In order to receive and view such communications, You must have proper access to Internet, Your ChintaMoney account, Your mobile number, Your email address etc. You can withdraw Your consent at any time by contacting Us, but We reserve the right to terminate Your account upon such withdrawal. Withdrawal of Your consent will not affect the legal validity and enforceability of any notice, statement or disclosure previously received electronically.
REFUND AND ERRONEOUS TRANSACTIONS
All payments processed through ChintaMoney are final. Such transactions cannot be refunded or cancelled once initiated.
If You erroneously make a payment to the wrong party, or make a payment for a wrong amount, ChintaMoney shall have no responsibility or liability to refund the transaction in any circumstances. The only way You can get back Your money is by contacting the party to whom You erroneously made the payment and asking them for the amount.
In case there has been an unauthorized access to Your account, Your ChintaMoney account password, or Your bank account’s UPI PIN has been compromised or Your mobile device is misplaced, lost or stolen, You shall inform Us at the earliest to prevent any unauthorized access or use of Your ChintaMoney account and Your mobile device. Any unauthorized use due to the above mentioned circumstances shall be the sole responsibility of the User.
In the event of any dispute, ChintaMoney logs and records shall be final and binding as the conclusive evidence of the transactions on Our Services.
Certain contents, products or services available via Our Platforms may include materials from third- parties. Third-party links on Our Platform may direct You to third-party platforms that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials, or for any other third-party materials, products, or services. We are not liable for any harm or damages related to the purchase, access or use of goods, services, resources, content, or any other transactions made in connection with any third-party platforms.
Please read carefully the third-party's policies and practices and make sure You understand them before You engage with them in any transaction. Complaints, claims, concerns, or questions regarding third- party products or services should be directed to the third-party platform.
Some of Our Services may be supported by advertising revenue and may display advertisements and promotions. The manner, mode and extent of Our advertisements are subject to change without specific notice to You. In consideration of ChintaMoney granting You access to and use of the Services, You agree that ChintaMoney may place such advertisements and promotions.
DISCLAIMER OF WARRANTIES
We do not guarantee, represent or warrant that Your use or access of Our Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of Our Service will be accurate or reliable. You agree that from time to time We may remove the Service for indefinite periods of time or cancel the service at any time, without sending any notice to You. You expressly agree that Your use of, or inability to use, the Service is at Your sole risk. The Services provided to You on 'as is' basis, without any representation, warranties or conditions of any kind, either expressed or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
LIMITATION OF LIABILITY
In no case shall We, Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from Your use of Our Services, or for any other claim related in any way to Your use of Our Service including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of Your use of Our Service.
In addition to other prohibitions as set forth in this Agreement, You are prohibited from using or accessing Our Services or Platforms: (a) for any purpose that is illegal, offensive or prohibited as per the applicable Government, State, Federal, local or Cyber laws and regulations; (b) to infringe upon or violate Our intellectual property rights or the intellectual property rights of others; (c) to submit false or misleading information; (d) for money laundering, tax evasion or any other illegal activities; (e) to impersonate anyone, falsely claim or access the accounts of others without permission, forge another person’s digital signatures.
All materials on Our Platforms, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements are protected by copyrights, trademarks or other intellectual property rights. You acknowledge and agree that all materials on Our Platforms is made available for limited, non-commercial, personal use only. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of the owner. You may not add, delete, distort, or otherwise modify the materials on Our Platforms. Any unauthorized attempt to modify any material, to breach or circumvent any security features, or to utilize the app or any part of the material for any purpose other than its intended purposes is strictly prohibited.
Our Platforms shall not be used in relation to any commercial purposes, except as specifically approved by ChintaMoney .
TERMINATION AND EFFECTS
You can terminate Your account at any time by sending an email to Our Legal Compliance officer or any such other electronic address of ChintaMoney , and ceasing further access or use of Our Services.
We may terminate Your use of Our Services and deny You access to the Services in Our sole discretion for any reason or no reason, including Your: (i) violation of any provision of this Agreement; or (ii) lack of use of the Services. You agree that any termination of Your access to the Services may be effected without prior notice, and acknowledge and agree that We may immediately deactivate or delete Your account and all related information and bar any further access to Your account and Our Services.
CONSENT TO USE YOUR INFORMATION
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of Our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
AMENDMENTS AND CHANGES
ChintaMoney reserves the right to modify, alter, suspend, cancel, or discontinue any or all of its products or services at any time without any prior notice.
We reserve the right to change, modify, add or remove portions of this Agreement, at any time without any prior written notice to You. It’s Your responsibility to review this Agreement periodically for updates or changes. Once posted, those changes are effective immediately, unless stated otherwise. Continued access or use of Our Platforms constitutes Your acceptance of the changes and the amended Agreement. However, if You do not agree with the changes, please do not continue to use or access Our Services.
You agree to indemnify, defend and hold harmless Us and Our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach of the terms and conditions set forth herein or the documents they incorporate by reference, or Your violation of any law or the rights of a third-party.
If any provision of this Agreement is determined to be invalid or unenforceable, it will be deemed to be modified to the minimum extent necessary to be valid and enforceable. If it cannot be so modified, it will be deleted. The modification or deletion shall not affect the validity or enforceability of any other provision.
The terms and any rights and licenses granted hereunder, may not be transferred or assigned by You. We may assign, in whole or in part, the benefits or obligations of this Agreement. We will provide an intimation of such assignment to You, which will be binding on the parties to these Terms and Conditions.
DISPUTE RESOLUTION AND GOVERNING LAW JURISDICTION
In case of any dispute or difference between the parties relating to interpretation of any clauses and claims whatsoever arising out of or in any manner related to any provision of this Agreement including any failure of the respective representatives of the parties to reach an amicable understanding under any provision of this Agreement shall be resolved by a Sole Arbitrator appointed by the Parties.
The Sole Arbitrator shall adopt all the procedures, rules and regulations mentioned in the Arbitration & Conciliation Act, 1996 and the accompanying rules. The costs of the Arbitration shall be borne equally by the parties.
The parties further agree that the decision of the arbitrator shall be final and binding.
The arbitration proceedings shall be in English. The venue of the arbitration proceedings shall exclusively be at Bangalore, Karnataka.
This Agreement shall be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of India.
For any query, grievance, complaint, suggestions or any other information, You may contact Our legal Compliance Officer at firstname.lastname@example.org or alternatively fill the form given below.